Privacy Policy

1. Introduction

PolyObserve ("we", "our", or "us") is operated by iWon Marketing, a sole proprietorship registered in Malaysia. This Privacy Policy explains how we collect, use, and protect your personal information when you use our service at polyobserve.com.

2. Information We Collect

• Account information: name, email address when you sign up via Google OAuth or email
• Payment information: processed by Stripe — we never store card details directly
• Usage data: pages visited, features used, subscription plan
• Communication data: emails and Telegram messages you opt into receiving

3. How We Use Your Information

• To provide and maintain the PolyObserve service
• To process subscription payments via Stripe
• To send transactional emails (welcome, receipts, renewal reminders) via Resend
• To send alert notifications via email or Telegram if you opt in
• To improve our service and fix issues

4. Third-Party Services

We use these trusted third parties:

• Clerk (clerk.com) — authentication and user management. Privacy policy: clerk.com/privacy
• Stripe (stripe.com) — payment processing. Privacy policy: stripe.com/privacy
• Resend (resend.com) — transactional email. Privacy policy: resend.com/legal/privacy-policy
• Telegram — optional alert notifications if you choose to connect your account
• Google Analytics (google.com) — website usage analytics. Privacy policy: policies.google.com/privacy
• MyTinyTeam (mytinyteam.com) — support chat widget on our public pages. Privacy policy: mytinyteam.com/privacy

5. Data Storage and Security

• Your data is stored on secure servers
• Passwords are never stored (we use OAuth)
• Payment card data is handled entirely by Stripe and never touches our servers
• We use industry-standard encryption (HTTPS)

6. Data Retention

• We retain your account data while your account is active
• You may request deletion of your account and data at any time by contacting us
• Stripe retains payment records as required by financial regulations

7. Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time

8. Cookies

We use essential cookies for authentication and session management. We do not use advertising cookies. We also use analytics and a support-chat tool that set their own cookies or identifiers in order to function — see the third parties listed in section 4.

9. Children's Privacy

Our service is not directed to children under 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this policy occasionally. We will notify you of significant changes via email.

11. Contact Us

For privacy-related questions:

Email: support@polyobserve.com

Website: polyobserve.com